Your space.
Your questions.
Your privacy.
Before you share your plans, here’s how your information helps us respond—and how to reach us with a privacy question.
PRIVACY NOTICE · UPDATED NOVEMBER 6, 2026Only send what’s useful for your question.
An inquiry does not subscribe you to marketing.
Ask our team about your information.
What you choose to share
A project inquiry may include your name, email, phone number, ZIP code, product interest, and message. The product-help panel asks for your question and phone number; an email address is optional. Please avoid sharing payment details or sensitive personal information.
Why we ask for it
We use the details you provide to answer your question, review service eligibility, and discuss your project. Your phone number helps the team follow up about that inquiry. Contact consent is for your question or project; it is not a subscription to marketing messages.
Chat, WhatsApp & email
Quick product answers in our help panel are automated guidance, not messages from a live agent. Direct WhatsApp and email drafts are not sent until you send them in the relevant app. When website chat is connected, your phone number, product interest, and messages are stored by this website and forwarded through Evolution API and WhatsApp to our team. Team replies are returned to your website conversation. If automatic email delivery is enabled, inquiries are transmitted through the configured email or business workflow provider. Team availability and response times vary.
Where your conversation goes
Unsent questions and phone numbers stay in page memory until you choose a contact channel. For a connected website conversation, this site stores your phone number and messages on its server and keeps a private conversation access key in your browser session storage so you can continue while browsing. Website chat access expires after seven days; expired website records are removed when new conversations are opened. Messages in WhatsApp and business inboxes have their own retention settings. Leaving a chat removes browser access but does not delete the business record. Contact us for correction or deletion requests.
Analytics & advertising
This version does not load advertising or analytics tracking scripts. If advertising measurement is introduced, this notice and any required controls must be updated to reflect the actual tools used. Chat session functionality is separate from advertising measurement.
Your questions & requests
You can ask what information you have shared with us, request a correction, or request deletion. Contact Santos Wood Company using the details below. We may need enough information to identify your inquiry before responding.
Let’s keep it clear.
For a privacy question, correction, or deletion request, reach our team directly.
[email protected] ↗+1 (863) 335-6227Santos Wood Company, Inc.4600 Old Lucerne Park Road, Building B, Unit 1
Winter Haven, FL 33881, United States